Refund policy
RETURN AND REFUND POLICY
RETURNS
HolmestownComix accepts return requests made within 14 days after an order has been delivered.
To be eligible for a return, the item must be in the same condition in which it was received and must include all original packaging, accessories, certificates, labels, and other materials included with the order. You must also provide your order number or other proof of purchase.
To request a return, contact us at saholmes90@gmail.com before sending the item back. If the return is approved, we will provide return instructions and the appropriate return address.
Items returned without prior approval will not be accepted.
RETURN SHIPPING
Unless an item arrived damaged, was materially different from its listing, or was sent in error, the customer is responsible for return-shipping costs.
Original shipping charges are not refundable unless the return resulted from our error or the item arrived damaged or materially different from its listing.
We strongly recommend using a tracked and insured shipping service. Customers are responsible for safely packaging approved returns. HolmestownComix is not responsible for returned items lost or damaged during return shipping.
DAMAGED, INCORRECT, OR MISREPRESENTED ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, materially different from its listing, or is not the item you ordered, contact us at saholmes90@gmail.com as soon as possible. Include your order number and clear photographs of the item, its packaging, and any shipping damage.
Keep all packaging materials until we have reviewed the issue. We will evaluate the information and work with you on an appropriate resolution.
COLLECTIBLE CONDITION
Many products sold by HolmestownComix are collectible, previously owned, vintage, or condition-sensitive items.
Product descriptions and photographs form part of the item’s condition disclosure. Minor manufacturing differences, age-related wear, or clearly photographed and described defects are not considered damage or misrepresentation.
NON-RETURNABLE ITEMS
We cannot accept returns of:
• Items marked “final sale”
• Gift cards
• Sealed merchandise that has been opened
• Graded comics removed from their grading cases
• Graded comics returned with altered, cracked, opened, or damaged grading cases
• Items that have been used, modified, damaged, cleaned, repaired, or otherwise changed after delivery
• Special-order, personalized, or custom items
• Downloadable or digital products, if offered
These exclusions do not apply when an item arrives damaged, was materially different from its listing, or the wrong item was shipped.
CANCELLATIONS
You may request cancellation before an order has shipped. We cannot guarantee cancellation after an order has been submitted because order processing may begin immediately.
Once an order has shipped, it must be handled under this return policy.
EXCHANGES
We do not offer direct exchanges. If your return is approved, you may return the eligible item and place a separate order for another available item.
REFUNDS
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at saholmes90@gmail.com.
CONTACT
Questions about returns or refunds may be sent to:
HolmestownComix
Email: saholmes90@gmail.com
Website: https://holmestowncomix.com